Frequently Asked Questions

10 pieces per box, same flavor per box. That's our standard MOQ. You can order as few as 10 pieces of one flavor. There is no minimum number of boxes — order one box or one hundred. This low MOQ is designed for micro-distributors and vape shops to test the market without large upfront investment.

No, each box contains 10 pieces of the same flavor. This is our factory standard packaging. However, you can order multiple boxes with different flavors — for example, 1 box of Blueberry Ice (10 pcs) + 1 box of Watermelon (10 pcs) = total 20 pcs mixed.

Simple 3-step process:

1. Message us on WhatsApp with your product choice, flavors, country, and quantity.
2. Receive quote & confirm. We'll send pricing and estimated delivery time.
3. Pay & ship. Once payment is confirmed, your order ships from the nearest EU warehouse within 24 hours.

No contracts. No minimum commitment beyond the 10 pcs/box MOQ.

Yes, for qualified buyers. We can send 1-2 sample pieces so you can test quality before committing to bulk. You only cover the shipping cost (typically 10-20 EUR within EU). Message us on WhatsApp to request samples. Include your company details and estimated order volume for faster approval.

2-3 working days to most EU countries. We ship from 3 local warehouses:

Germany warehouse → 2-3 days (DE, AT, NL, BE, DK, CH)
Poland warehouse → 2-4 days (PL, CZ, SK, HU, LT, LV, EE)
Spain warehouse → 2-4 days (ES, PT, FR, IT)

Orders placed before 14:00 CET typically ship the same business day.

DHL / DPD — Germany warehouse
DPD / InPost — Poland warehouse
Correos / SEUR — Spain warehouse

All shipments come with tracking numbers. You'll receive the tracking link as soon as the package is dispatched.

No customs clearance needed. All stock is already inside the EU (Germany, Poland, Spain warehouses). Your order ships domestically within the Schengen zone — no import duties, no customs inspections, no border delays. This is the #1 reason European buyers choose us over ordering directly from China.

Orders shipped from China typically face 2-4 week customs delays, potential seizures, and unexpected import duties. Our EU local stock eliminates all of this.

Our EU warehouses primarily serve EU/EEA countries. For buyers in UK, Switzerland, Norway, UAE, or other regions — contact us on WhatsApp. We can arrange direct shipping from our Shenzhen factory, but customs clearance will be the buyer's responsibility.

We accept the following payment methods for wholesale orders:

Bank transfer (SEPA / SWIFT) — EUR transfers to our European business account
Wise / Revolut — Fast, low-fee international transfers
USDT (crypto) — For buyers who prefer crypto

Payment terms: 100% upfront for first orders. Returning customers may qualify for 50% deposit + 50% before shipment after building trust.

For new buyers, all orders require full payment upfront. After 3+ successful orders, we can discuss flexible payment terms such as 50% deposit / 50% before shipment. We're building long-term partnerships and reward trust with flexibility.

We currently offer 4 models covering the full big-puff spectrum:

HIFANCY 45K — 45,000 puffs, 12 flavors, entry-level big puff
HIFANCY 50K — 50,000 puffs, 10+ flavors, proven best-seller
HIFANCY 60K — 60,000 puffs, adjustable airflow, 10 flavors
HIFANCY SUPER 70K — 70,000 puffs, digital display, dual mesh coil, 10 flavors — flagship

All models: 650mAh battery, Type-C charging, mesh coil technology. See product page for full specs.

Each model has 10-12 flavors. The most popular across all models:

Blueberry Ice, Watermelon Ice, Strawberry Kiwi, Mango Peach, Grape Ice,
Cool Mint, Red Bull Energy, Pink Lemonade, Triple Berry, Lush Ice,
Peach Ice, Strawberry Watermelon

Flavor availability varies by model and warehouse stock. Check the product page for the full list per model, or ask us on WhatsApp for current stock.

Our big puff products (45K-70K) exceed TPD limits on puff count, e-liquid volume, and nicotine capacity. They are not TPD-notified in the EU.

However, because we ship from EU local warehouses (not through customs), your order is not subject to import inspection. This is the practical reality of the European grey market wholesale trade — and why our EU local stock model works so well for micro-distributors.

We are transparent about this. If you need strictly TPD-compliant products, we can discuss smaller-capacity options separately.

Our Shenzhen factory (Jinchen Technology) holds:

ISO 9001 — Quality management system
CE — European conformity (safety, health, environmental)
RoHS — Restriction of hazardous substances

View certificates on our About page. We stand behind our quality — real customer reviews across Europe confirm consistent performance.

Yes. We offer full OEM/ODM services:

Custom branding — Your logo on device and packaging (MOQ from 1,000 pcs)
Custom flavors — Develop exclusive flavor recipes
Custom packaging — Design your own box art and user manual
Firmware customization — Custom boot logo, screen animations

OEM/ODM orders ship from our Shenzhen factory. Lead time depends on complexity and quantity. Contact us on WhatsApp to discuss your project.

We take quality seriously. If products arrive damaged or defective:

1. Report within 48 hours of delivery with photos/video.
2. We verify the issue.
3. Replacement or refund — we'll ship replacements from the nearest EU warehouse at no cost, or issue a credit on your next order.

Our defect rate is below 2%. Most issues are resolved within 48 hours.

Monday to Saturday, 9:00 - 22:00 GMT+8 (Shenzhen time).

For European time zones, this means we're available during your morning and afternoon:

CET (Germany/Poland): 3:00 - 16:00
WET (Spain/Portugal): 2:00 - 15:00
EET (Eastern Europe): 4:00 - 17:00

WhatsApp messages sent outside these hours will be answered first thing the next business day.

Shenzhen factory visits: Yes, welcome! Contact us to schedule a visit.

EU warehouse visits: Our European warehouses are logistics hubs, not showrooms. They don't have customer-facing facilities. However, we can share warehouse photos and location details for serious buyers.