No draw out of the box
The most common complaint and the most common false alarm. Before you call a unit defective, check three things: whether any airflow-blocking sticker is removed (often on the bottom of the housing), whether the air inlets are covered by the hand while drawing, and whether the device needs activation — some models only wake up after a few short puffs.
If it still stays silent, try two other units from the same batch. One dead unit is statistics — three from one box is a batch signal and the moment to contact the wholesaler.
Battery dies before the liquid — or the other way round
In big-puff disposables the battery and the liquid capacity are matched to run out roughly together, but there is no perfect balance. A slight mismatch either way is normal. A clear one — battery dead at half the liquid, or liquid gone while the battery still lives — leans toward a production defect and grounds for replacement.
Storage affects battery life too: units kept for months in warmth lose capacity faster. Another argument for FIFO rotation in the shop.
Fading flavor and burnt notes
Liquid in a disposable ages: aromas evaporate over time, and heat and light speed it up. A flavor clearly weaker than in a fresh batch of the same model is usually product age, not a defect. A burnt note at the start of a puff usually passes after a few draws — that is the heating element warming up.
If the burnt note comes with every draw from the very first minute, though, something is wrong with the pod — that is a defect, not a feature.
Leaks and transport damage
Liquid leaking from the housing usually means mechanical damage — from transport or storage under load. Inspect deliveries at reception: stained cartons and sticky packaging are grounds for a carrier claim right away, not a week later.
The handling rule: replace the damaged unit on the spot, without dragging the customer into procedures. The cost of one disposable at wholesale price is the cheapest loyalty investment there is.
How to talk to a customer at a complaint
Collect batch numbers from complaints — that is your problem map and at the same time feedback material for the wholesaler. With us the batch number goes straight to warehouse quality control: if the batch was genuinely defective, we replace it entirely and notify the shops that bought it.
A shop that swaps a unit without a fight builds reputation — and reputation in this business rotates better than any single flavor.
Frequently Asked Questions
Why does a brand new disposable give no draw?
Most often an airflow block — a sticker on the housing or covered inlets. If several units from the same batch stay silent, it is a batch defect: report the number to the wholesaler.
How should a shop store disposable stock?
Cool, dry, away from sun and heaters, with FIFO rotation — oldest batches forward. That keeps liquid and battery parameters the longest.
What to do with a defective batch?
Note the batch number and contact the supplier. We replace defective batches entirely — that is why we keep full sales traceability.
No-fight claims are our standard
Defective batch replacement, full traceability, a warehouse in Poland. Message us for the wholesale price list.